Frequently Asked Questions
Everything you need to know about our premium cartographic art.
How are your maps printed and what materials do you use?
Our maps are printed using museum-quality Giclée techniques on archival, acid-free matte paper. This ensures vibrant colors and longevity, preventing the paper from yellowing over time.
Do the maps come with frames included?
By default, our maps are sold as unframed prints to allow you to choose a style that fits your home decor. However, we do offer professional framing services for select sizes which can be added on the product page.
How long will it take for my map to arrive?
Standard shipping typically takes 5-7 business days within the continental US. International orders may take 10-15 business days depending on customs processing.
What is your return policy if I'm not satisfied?
We offer a 30-day satisfaction guarantee. If your map arrives damaged or doesn't meet your expectations, please contact our support team to initiate a return or exchange.
Can I request a custom location or personalized map?
Yes! We love creating custom pieces. Please visit our 'Custom Maps' section or email our design team with the specific coordinates or city you would like us to illustrate.
How are the maps packaged for shipping?
To ensure your art arrives in perfect condition, unframed maps are rolled in protective tissue paper and shipped in heavy-duty reinforced mailing tubes.